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"The technology that is driving the global economy is accelerating at an exponential rate.The time constant for just about everything is shortening. Only organisations - including governments - that are able to change as fast will survive." — Mr Peter Ho, Head, Civil Service
Objectives
PS21 has two objectives:
• to foster an environment which embraces and activates perpetual change to remain effective and relevant, whilst paying attention to employee engagement and recognition; and
• to nurture an attitude of service excellence
Focus of PS21
a. Empowering and Enabling Officers for Continuous Improvement. PS21 is a mass movement and at its core lies our people. Every officer, regardless of level or nature of work, has to feel empowered to take responsibility for his work and think about how best to deal with challenges and unexpected situations that may arise. We need to create the right conditions to empower our officers to seek and to contribute to continuous improvement. At the same time, we recognise that we need to build the skills and capacity of our people and to provide them with learning opportunities to develop themselves.
b. Employee Engagement and Recognition. We promote employee engagement as we recognise that officers will be committed to their jobs and enthusiastic about doing it well if they feel engaged, valued and recognised. Efforts in recognising staff excellence and promoting staff well-being will help to strengthen the morale of our officers and foster pride within the Public Service.
c. Service Excellence. With rising public expectations, and increasingly complex transactions, the Public Service seeks to continually improve its service and to remain relevant. We encourage an attitude of service excellence amongst public officers and search for better ways to cater to the needs of our customers. Public agencies take ownership and responsibility for promoting service excellence within their organisations, and contributing to the overall improvement of the service provided by the Singapore Public Service. |
